Customer Service

 

We are here to make your shopping experience truly pleasurable. ElegantBaby stands behind all of its products.
Please contact us for assistance or with any questions you may have.

  • Customer Service Hours:
  • Monday - Friday
  • 8:00 AM. - 5:00 PM (Eastern Standard Time)

Return Policy

We stand behind every item purchased on the ElegantBaby.com website. If you are not completely satisfied with an ElegantBaby purchase or gift, please call (1-800-827-0392 or 1-800-334-5321) or email service@elegantbaby.com to reach customer service for an exchange, or replacement.

Personalized gifts may not be returned.

Returns must be made within 14 days of the purchase and require a Return Authorization number. Please call 1-800-827-0392 to obtain a RA#.

Just wrap the gift in its original packaging (if possible) and follow these simple steps:

1. For your security please return your gift with an insured carrier. (e.g. Fed Ex, UPS, or USPS Parcel Post) and retain your receipt. This will protect you in case the gift is damaged or lost in transit.

2. Return To:

ElegantBaby
Attention: Returns Department (RA# xxxx)
605 Cameron Street
Burlington, NC 27215